![]() ![]() We are happy to ship to one of these areas but unfortunately additional shipping may be charged. Shipments To Alaska, Hawaii, Canada, and US Territories If inside delivery is required, please call us to obtain a quote.įree Shipping only applies to orders in the contiguous United States. (They may place it in your garage, but are not required to do so.) ![]() All games are delivered with a liftgate service and the driver will place the item in your driveway. Once the game has shipped and arrives at the delivery terminal, the Freight Carrier will contact you to set up a 3-4 hour window for delivery. We will contact you when we receive the order to confirm all shipping information. are shipped via Freight Carrier on a pallet. Generally, we will ship all orders via UPS. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Although your item may ship out immediately it may take longer than that to receive your tracking number. If this happens we will be sure to contact you and let you know when your item will ship. Occasionally, due to unforeseen circumstances, an order will take up to three to five business days to ship. Generally, orders placed with us will leave our warehouse within one business day. For all other items, standard shipping prices apply. Excellent Used Condition).All shipments within the contiguous USA are free for any order over $99.99. "Change of mind" returned items must be in the original sale condition: - If item is a packaged product, it needs to still be in the original box or shrink wrap - If item was an unsealed product, it would need to be the same condition described in the product description (e.g. Please email us to begin the returns process, and to arrange dropoff if you opt to do so. You will need to either pay for return postage, or return the item in person to one of our pickup locations. Have you ordered the wrong campaign book, or the wrong miniature? Or did you order more of an item than you wished? If you change your mind about products you've purchased from us, we will refund the purchase price. Shipping/postage costs will be refunded on faulty items (if multiple items were ordered, a reasonable part of the shipping), and the customer will need to provide proof of the shipping/postage amount (a photo of the Australia Post receipt + tracking number of returned item). Contact us via email with a description and/or photos of the fault(s) and we will begin the returns process. If the products you purchased from us are faulty, wrongly described and/or different from the photos shown, then we will accept the return. Refunds will not include the cost of shipping/posting the product back to us UNLESS the product was faulty. Full Name) so that we can arrange the return. We may ask you to provide personal details (e.g. ![]() Updated Returns Policy - Feb 2019 onwardsĪny issues with items we've sent you, or that you have picked up? Please email us ASAP - we accept returns up to 30 days after date of purchase. Vallejo Paints, Modelling & Auxiliaries.RedgrassGames Wet Palette, Tools & Brushes.Dungeons & Dragons: Icons of the Realms Boosters.Dungeons & Dragons: Icons of the Realms Boxed Sets.Pathfinder Deep Cuts Unpainted Miniatures.Magic: The Gathering Unpainted Miniatures.D&D Nolzur's Marvelous Unpainted Miniatures. ![]()
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